We are deeply saddened to hear you feel this way about your loved one’s experience with us. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the standards we are so proud of at The Manse. As a residential care home, once resident needs become greater and require nursing care, the safest and best place for them is within a nursing home. We do however take your feedback seriously and your formal complaint is being dealt with swiftly by our team.