Thank you for your review.<br>The home would like to apologize for the time that the call bell system was out of action in some of the bedrooms (which was actually 7-8 weeks not 3 months as stated). Your family was given an alternative call bell in an empty room close by and you were also offered a temporary change of room which you declined. Your family was kept up to date regarding engineer visits but unfortunately the management were in their hands. As you are aware, the management is on site Monday - Friday during office hours as per most care homes and the manager met with your father on every visit. A nurse was always available should you have had any concerns during your visits and the name of the nurse is made public in the reception area. As regards your slanderous comments in regard to the whole Brighthelm group, this is totally untrue. Regarding an expedited move to another home, we in fact waivered the 28 days notice in the best interests of everyone concerned.