Thank you for sharing your feedback for Moorhaven, and for your kind comments about our homely and welcoming environment. We pride ourselves on running a clean and tidy home, so would ask that you please report anything amiss to our housekeeper so that it can be rectified immediately. Manual handling is something we take very seriously - all care staff have been trained in safe practices, and undertake regular refresher training with a qualified manual handling instructor. We welcome all feedback as it enables us to continually improve the service we offer, so invite you to please speak with a member of the team should you have any feedback or suggestions.