Thank you for taking the time to share your feedback on your experience at Kyn Bickley. I am delighted that you found our facilities and activities to be excellent. We're sorry to hear that some of the treatments promised were not delivered as expected. We take your feedback seriously and will work to improve our communication and delivery of care. We appreciate your suggestion regarding more homely food options and following feedback from our residents, we have incorporated more classic and comforting dishes into our menu. Thank you for choosing Kyn and we hope to have the opportunity to welcome you and your mother to our home again.