Hello and thank you so much for your feedback. It is reassuring to know that you are so pleased with the care your mum receives at Haydale and happy with her room. Thank you also for the compliment about our staff team. We always work to the same safe staffing ratios and apologise if this wasn't evident on recent visits. Sometimes team members can be occupied in resident's bedrooms or are required to buddy up for personal care which may have been the case. Thank you for raising the other points and rest assured we will investigate this and if standards have slipped, even if only slightly, then we will address it immediately. Best wishes.