I am disappointed to learn of your frustrations with your Dad's experience of Millway House, and I am sorry that you are unhappy. I recognise that it is disruptive for your Dad to move to a temporary room. However, this was the only way to resolve the shower drainage problem with his en-suite bathroom. This work is now nearing completion and your Dad will shortly be able to return to his room. <br>The Deputy Manager has spoken to your dad about his bed today and he has told her that he finds the mattress in his temporary room more comfortable. She has let him know that we are happy to provide the same mattress for him in his own room, as we have a variety of options available. <br>We always strive to provide a positive experience for both residents and their families and hope that this will be the case for both you and your Dad moving forward.