Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the service we provide at Oaklands Care Home.  At HC – One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the Home to arrange a suitable date and time.