Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve. We are sorry to hear about your experience of our home and following the meeting our management team have had with you about your concerns. We would like to reassure you that significant improvements have already been made in the home and it will soon be back to the high standard we expect within our homes and are pleased you have acknowledged these improvements. If you have any further concerns please speak to the manager of the home.