We are pleased to hear that your father had a pleasant experience with our staff on the ground floor during his respite stay with us, however we are disappointed to hear of the concerns you've expressed following his stay. Whilst residents are welcome to request their preferred room upon viewing, we cannot guarantee this room will be available once they are ready to move in. In each room we have an ATP (Assisted Technology Point) above the bed, which alerts the staff any time residents move throughout the day or night. The sensor can be directed to the sides of the bed or chair if necessary and allows the staff to respond quickly if it is activated. With every respite stay, it is the responsibility of the resident or family member to ensure they join us with enough medication to last the entirety of their stay. Where residents join us and do not have all the medication needed for their stay, the team will contact relatives to ensure this medication is brought in to meet the resident's needs.