We appreciate your feedback regarding your husband's stay at our care home. The safety and well-being of the people who live here is our top priority, and we take all incidents seriously. We acknowledge that a comprehensive investigation was conducted when you initially expressed your concerns, and the results of this investigation were provided to you on 16th May 2023.<br> <br>Our team is wholeheartedly committed to continually enhancing our services and ensuring the highest quality of care, and for this reason, we've had numerous respite stays that transitioned into permanent arrangements at The Willows. If you would like to discuss this matter further, we welcome you to contact our leadership team directly who will be happy to meet with you.