We are very sorry to hear that you are not happy with the care and support our home gave to you and your family member. We take all concerns seriously and will follow up with the home in regards to this. We would like to invite you in to discuss these concerns and are more than happy to share with you the care and support that had been put in place for your relative. We always welcome feedback and use it in order to improve our service.  Portland always strive to deliver the highest level of care to all our residents.