Sincere condolences for your loss. It is a shame your review reflects limited contact with us during your mother's 2-year stay. The content of this review is not reflective of family feedback about the care and support provided by the team.  <br>Thank you cards and gifts were received.  <br>Response to our GSF survey does in no way agree with your reflection.  The words attentive, caring, supportive, and dignity featured including comments regarding staff being excellent including night nurse level of support, staffing noted to be “not an issue at all” better than our experience in a previous setting.<br>We are sorry you felt the need to make this a public review and would hope that family request for removal of this review would be completed.