We thank you for taking the time to bring your experience to our attention. We as a Care Home take pride in delivering quality care to all our residents. We are deeply sorry you feel this way and that you didn’t have a positive experience with your husband’s stay with us. We take all feedback very seriously and always welcome comments which would further improve the quality of the care. <br>Our care staff are continually checking and caring for everyone in the home. The home has a group of housekeepers who work very hard to make sure everything is clean. Due to the challenging/aggressive behaviour and as triggered for EMI resident, this gentleman’s personal hygiene was catered for several times a day by care staff. When he left our care, he was clean. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for in a particular setting, despite all efforts. Once again, we are very sorry that you feel the experience did not meet your expectations.