Thank you for your review; we value all feedback, as this helps us to improve our service where required. The home operates an open-door policy, and you are welcome to meet with us to discuss any concerns you may have. We would be happy to discuss with you how we determine staffing levels in accordance with resident dependencies, which are reviewed regularly by senior management. Thank you for your positive comments about the team; this will be passed on to everyone at Victoria Park, and we will continue to deliver kind, person-cantered care to all our residents.