Thank you for your feedback. We value all input as it helps us to improve continually.<br>We are sorry to hear of the challenges faced on visiting and the issues you've raised. We take your concerns seriously and will review them internally.<br>Improving visitor access and waiting times is a priority for us, as we understand the importance of family connections. Our management team are committed to providing a respectful environment for all residents and visitors.<br>We usually have excellent feedback regarding our activities but will take your comments on board.<br>Parking can be an issue, and we have recently created more parking spaces available.<br>Lastly, we acknowledge your feedback on limited seating in communal areas, we’ll take on board your suggestion of moveable seating, but also need to balance that with resident safety, space, and practicality.<br>Your feedback is invaluable to us, please do reach out to us directly should you like to discuss any concerns in further detail.