Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Please visit our feedback link if you wish to discuss this further - https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf. Thank you.