Thank you for your feedback. I understand when your mother first moved into the home in 2021 under the previous management team that there were a few teething problems that were quickly resolved by moving your mother to a secure floor. I am pleased that you feel the staff are brilliant, our electronic care records operate with handheld devices that do look like mobile telephones so it’s easy to mistake staff for being on mobiles when they are actually documenting care given. We will organise for the chef to discuss alternative menus with your mother as she is able to make her own choices, but please be assured all food served is nutritional and to our company’s high standard. We are always very grateful for all feedback, both positive and negative as we use this to continuously improve our service and both the Home Manager and I would be happy to meet with you to discuss any concerns you may have.