Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year. <br>Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones. <br>Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff. <br>Thank you again for your feedback.