Thank you for taking the time to review us. I am so pleased that you are made to feel welcome when you visit Laverstock and that the care staff are caring and supportive. Thank you for your feedback in relation to staffing levels. This was discussed in a recent relatives meeting and we have now increased our staffing levels. Our staffing levels are under continuous review, and I will work closely with the team and our regional manager to carefully monitor this. As discussed in a recent relatives meeting, Leanne and I are keen to spend as much time as possible with our residents and their relatives. This is why we now work in the communal areas of the home where possible instead of the office. Thank you for your feedback regarding the meals. I have recently asked relatives to consider joining our dignity committee within the home so I will arrange for us to review the menus as a committee. If you would be interested in joining the dignity committee please let the Home know.