Thank you so much for taking the time to write your review. We're so very glad to hear you can see the positive change that is evidenced in the home from the improvements we've achieved following the impact of the staffing crisis. We have referred your mention of missing items - which we take very seriously - from the covid infection prevention control removal a few years ago to operations staff and understand they have connected with you over this. Thank you once again for your review. We will be sure to pass on your comments to our hardworking team.