We are very disappointed to read this review, which is neither accurate nor reflective of the circumstances or services we have provided.  Whilst the staff and management attempted to work with the family over the placement, this proved to be not possible and the Care Home had to refer the whole matter to  Safeguarding for resolution and therefore we cannot comment further as the matter is in process. We are, however, prepared to engage with the family for explanation on each and every allegation of poor practise and poor service, but the comments and ratings as stated are unacceptable and defamatory.