Please accept our sincere condolences on the sad passing of your late father Robert<br><br>We take your comments very seriously and apologise unreservedly for the fact that we appear to have not met our usual high standards of resident care on this occasion, and again we apologise for this.<br><br>Please be assured, that your comments will be shared with the team at Chesham Leys as it is only right that the team are made aware of the issues you have raised in order that nothing like this happens again and we learn from what has occurred in this instance.<br><br>Please do not hesitate to contact the Home Manager if there are any points you wish to discuss further, and again we would hope that you and your family will accept our sincere apologies.<br><br>Yours sincerely,<br><br>The Fremantle Trust