Many thanks for taking the time to review our home.  All feedback is welcomed and allows us to continually develop our service. <br>We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to discuss this in detail with you to better understand what warrants your poor review.<br>We would also welcome the opportunity to discuss the behaviour of your nominated visitor which was difficult and inappropriate to deal with at a difficult time for all.<br>We are sorry for your loss and please accept our sincere condolences.