Thank you for your review, we’re sorry to hear your concerns about the home.  <br><br>We have an extensive upgrade programme already underway which includes decorating the dining room, lounge area, selected bedrooms and general areas of the home. There have been updates sent to all relatives and residents about the ongoing work.  <br><br>Thank you for your comment about the care staff, we are proud of the care and compassion they offer our residents.<br><br>We endeavour to maintain high standards of cleanliness at all times and are not aware of any issues being raised by other residents or their families. It’s disappointing that you’ve never raised this with us previously.  <br><br>More than one resident may access our Nurse Call system at one time, meaning there may appear to be a prolonged tone on occasion. Our staff response times are generally excellent.<br><br>If you have any further concerns, management are contactable 7 days a week.