While we appreciate your positive comments about our wonderful staff and food, we are saddened to read the rest of this review, which we feel is not an accurate reflection of your mother’s time at Pengover. We have a rich and varied activities programme which your mother loved taking part in. We have, as we do with all our residents, detailed records regarding oral care and a clothing inventory which we have offered to share with you – please don’t hesitate to contact the home manager directly who would be happy to meet with you.