Good morning Katherine G. Thank you for taking the time to write this really detailed and useful review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your dad was cared for and how much his condition improved whilst he was living at Primrose House. We hope is continues to do well. We note what you say about agency staff - we have experienced some challenges with recruitment in North Devon but are making really good progress on that front - we do have agency contracts in place as back up and, as you note, we try to always use the same agency team members where possible. We are really fortunate with the team we have at Primrose House, not least in that they all embrace the importance of activities, both bespoke and communal (in fact, it's clear they all really enjoy them themselves). Thank you for noting the outdoor space, a member if staff has been doing an amazing job on this! Thank you again.