Thank you for taking the time to write us a review following your experience with our Oak Grange Care Home. We are really sorry to receive this feedback. Our teams really want to support you with your husband’s items that you let us know were missing. We’re just waiting for some further documents from you so we can support with this, so please do respond to our latest email when you can. We would also really like to discuss the other concerns you have mentioned here, as they haven’t been brought to our attention before. Please contact our team again on feedback@barchester.com if you’d like to be supported on your new concerns, and also provide the information we need so we can help as soon as possible. Kind Regards, Customer Feedback Team