We appreciate your feedback and take your concerns seriously. Our primary goal is to provide compassionate and high-quality care to our residents, and we are deeply sorry to hear about your negative experience. We are committed to a thorough and compassionate approach to care. We will re-evaluate our processes to ensure that they encompass a deeper understanding and attention to residents' individual needs.<br>It's important that our management and staff are accessible, and we will work on better visibility for management and foster a culture of honesty and accountability among our staff members.<br>When you are visiting, we would encourage you to let the Home Manager, know if you feel we are falling short in any areas, or to discuss any suggestions that you have, so that we can address these for you. We genuinely care about our residents' well-being and their families. Your feedback helps us improve, and we are committed to making the necessary changes to provide a better experience.