Thank you for taking the time to leave a review for Ferrars Hall Care Home.<br>We do appreciate it is difficult when an individual’s care and support needs change, and we always seek support from external Health Care Professionals to ensure a thorough assessment process is followed before any decision is made.<br>The assessment process ensures all decisions made are in the best interest of the resident to ensure a safe level of care can be met. We would like to reassure you that staffing levels are always monitored and are in-line with the dependency level within the home.<br>We thank you again for taking the time to leave a review and welcome you to contact the Home Manager directly if you would like to discuss this further.