Thank you for taking the time to share your feedback. We appreciate your kind words about our pleasant staff and the cleanliness of the room. Our team strives to ensure that all residents' needs are met, and we're glad to hear that your mum is content when you visit. While we encourage residents to participate in activities, we also respect individual preferences and choices. If there are specific activities your mum would enjoy, please let us know, and we'll do our best to accommodate her interests. Your feedback helps us improve, and we're here to support you and your mum in any way we can.