Thank you for sharing your feedback with us. We appreciate your kind words about the food and some of our staff members. However, we are truly sorry to hear about the concerns you've raised regarding your nan's care.<br>We take these concerns seriously and will be investigating and addressing the issues you've highlighted, including the cleanliness and comfort of our residents, encouraging engagement on the dementia floor, and personal care routines. Please do contact the Home Manager so we can discuss your concerns directly.