Thank you for taking the time to share your thoughts and observations regarding your nan's experience. We value your feedback and are grateful for the kind words about our dedicated staff members.<br>We are genuinely sorry to hear about the issues you've encountered, such as the cleanliness concerns and a lack of stimulation for your nan. It is essential to us that all residents receive the best care and attention possible. We take your comments seriously and are committed to addressing these matters promptly. Please do contact the Home Manager so we can discuss your concerns directly.