What a lovely review. Thank you so much for taking the time to provide us with this fantastic feedback. It is indeed important for us all to work together to ensure we focus on each resident's history, strengths, hopes and ambitions. The activity programme certainly is fun and it is just lovely to see families join in with their loved ones. I am glad you feel you can approach anyone and that your feedback is listened to, this is certainly something we strive to achieve. Thank you again for your lovely review, I look forward to sharing it with the whole team.