Thank you for taking the time to leave your review. As the newly appointed home manager, I’d appreciate understanding your experience fully so that any required lessons can be learnt.<br>I really appreciate you speaking positively with regard to our care assistants, and would be happy to talk through the admission and assessment process for those living with dementia. The dementia journey is complex, and being sure we can provide the right level of continued care and wellbeing for all our residents is a priority. <br>Certain behaviours can be challenging, unfortunately, there are circumstances when the decision to refer has to be made to ensure they receive the correct level of care within a more specialised environment. <br>I’d be pleased to hear from you whenever you’re ready to talk.