Thank you for taking the time to leave us a review; your feedback is important to us. We are glad your overall experience was a positive one and that you are happy with the care your parents receive at Blackbrook House. In regards to response times, we have taken this feedback on board and have recently reviewed our staffing ratio to dependency. Please do let us know if you should have any further concerns, and we would be more than happy to chat at a mutually convenient time.