Please accept our heartfelt condolences for your loss.<br>We usually pride ourselves on our compassion, care and attention in helping not only the Residents but their families as well; hence it deeply concerns and saddens us that we have not made you feel this way. Especially, as we take our role as looking after the Residents entrusted to us very seriously. <br>Sharing your comments has significant value and we will liaise directly to fully understand your experience. Please be reassured this will be given the due respect deserved and action deemed necessary taken immediately. <br>St Jude’s is very much a family with care through kindness at the heart of everything we do. We are sorry again for your loss.