Thank you for your comments and review of Woking Day Care. <br>At Friends of the Elderly, we pride ourselves on providing the best possible service so we are sorry that you have been disappointed. <br>All our contracts do specify a notice period of one month, contracts are signed before clients join us at the centre. <br>There is not a fee to leave Woking Day Care, only a one-month notice period. I apologise that the direct debit form was not processed, this is a one-off incident and we have put additional processes in place to check it does not happen again. <br>I appreciate that receiving an additional bill for £64.30 after paying the main bill for your wife’s care would have been frustrating for you, and I am pleased that our Finance Director has waived this cost. <br>Should you wish to discuss this further please do not hesitate to contact me at Comms@Fote.org.uk, thank you.<br>Shirley Bradley, Head of Day Care Services.