Thank you for taking the time to share your thoughts and experiences regarding Forthland Lodge. We genuinely appreciate your feedback and your kind words. We're delighted to hear that your mum is content and well-looked after by our dedicated team. Providing high-quality care is at the core of our mission, and your recognition means a lot to us. With regards to the issues you have highlighted, we will ensure a member of the team reaches out to you as soon as possible to discuss. It warms our hearts to know that you feel well-cared for as a visitor and that the staff's friendliness and supportiveness have made your experience positive. Offering you a warm cup of tea and a biscuit is our way of extending the same warmth and hospitality we offer to our residents. We will address the concerns you've raised to make sure your mum's experience remains positive and stress-free. Our residents' comfort and well-being, as well as their visitors' satisfaction, are of utmost importance to us.