Thank you very much for taking the time to write a review for Franklin House – we really appreciate your feedback and wonderful comments about the care, environment, food and activities at the home. We understand your concerns around access to the building and hope you understand that for residents’ safety we cannot provide entry codes to visitors. During closed office hours our team will endeavour to be more prompt in providing access but please be aware that during meal times many members of the team will be assisting and supporting residents in the dining room, and we would encourage you to please give the home a call should the bell not be answered for any reason. If you would like to discuss your concerns further, please don’t hesitate to speak to the home manager directly.