Thank you for your lovely review about Langdale Heights. We are thrilled to hear that your initial impressions have been positive and that your family feels reassured by our care for your mother. We highly regard our staff's genuine compassion for our resident's care. Knowing that they have successfully created a comforting environment for our residents and their families is incredibly heartening. We emphasise maintaining an adequate staff-to-resident ratio, ensuring that each resident's needs are met promptly and effectively. Hearing that this has been noticed and appreciated means a lot to us. Trust is crucial when entrusting loved ones into our care - we're glad we could instil that through our day-to-day roles. Your feedback has truly made us proud of our efforts. Thank you once again for your kind words.