Thank you for taking the time to provide this feedback. We have looked into your concern about staffing levels and can confirm these are reviewed on a minimum of a weekly basis and we have not had any staff shortages. <br><br>I do understand your concern about the doorbell, and we have put a temporary doorbell in place while waiting for the current doorbell to be reconnected to our call bell system. I apologise for the inconvenience this has caused on your visits. I’m really pleased to hear you feel the staff are lovely. If you would like to discuss your concerns any further, we would be more than happy to arrange this.