We are sorry that you feel you and your family member had a negative experience at Ashburton House. Our aim is to provide the best possible care for those we support and their families.  We felt that we had dealt with the concerns raised in line with the resident and family wishes.  We met with NOK and followed their wishes. Once again, we are very sorry that we have not met your expectations, however if you wish to discuss this any further, please let us know, we would be more than happy to discuss.