I am very aware that we have lost some of our great staff recently, especially those that have been with us a long time. We appreciate their hard work and dedication to St John's. I note your comment about staffing levels, please be assured that our staffing levels are above the national average within care homes and we always staff above what is required for the dependency of our residents. Please do discuss this with our manager and she will be able to demonstrate this with the staffing tools we use. Thank you for taking the time to provide us with your valuable feedback.