Thank you for taking the time to write this review – we’re sorry to hear your feedback, our team are committed to delivering an outstanding care experience for our residents, and we hope we can address this with you, and to also provide clarification around the feedback made. For example, our team use PCS handsets which may look like mobile phones but are actually in place for updating care plans electronically. If you’d be happy to discuss this further, please do get in touch and we’d be pleased to meet with you.