Thanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our Roundel house was independently assessed by a specialist care and dementia consultancy in August and it achieved their highest rating, with no specific concerns flagged about the environment. We manage a regular programme of cleaning and maintaining our furniture to ensure this is of a high standard and this may have contributed to a brief shortage of chairs at the time of your feedback. We would like to point out that this is unusual as there is normally plenty of comfortable seating in other parts of Roundel house.