It is our utmost priority to ensure that all residents, including your mother, receive the highest standard of care and live in a comfortable, responsive environment.<br>Regarding communication, we strive for transparency and open dialogue with our residents and their families. <br>Concerning your mother's health issues, such as bed sores and hygiene care, these are matters we take very seriously. Our staff is trained to provide attentive and appropriate care, and we will investigate the specific circumstances you've mentioned. Your mother had specific moving and handling procedures we had to adhere to despite us being requested by the family to deviate from them.<br>The issue of staff responsiveness and availability is also critical. We maintain staffing levels in line with high standards to ensure all residents receive timely and adequate care.