I'm sorry you feel this way about our home. As we have no record of you visiting in the last 12 months it's hard to know how to respond to your comments. The 3D tour was created in July 2022 and we've made further improvements to the home since then, perhaps the decor is not to your taste but we feel we've created a warm and welcoming home for our residents and families. The reality of an elderly care home means that some of our residents are incontinent but with the odour elimination devices throughout the home we hope we've minimised this. Our team work very hard to make sure the home is always clean, we have many positive reviews and have a 'Good' rating from the CQC. As manager, I've always had an open door policy and been open to relative's suggestions. Never in your father's 8 years at The Oaks did you bring these issues up with staff/management. I find it ironic that you label staff rude when we had to bar your family member from The Oaks due to the verbal threats he made against them.