Good morning Vaughan T. Thank you for this feedback. I know we have corresponded previously with regards to the funding of your mother's care and your refusal to acknowledge receipt of the care home contract and fee rate that was agreed with you upon placing your mum at the home. I only have limited words with which to reply here. In brief - your mum is paying £1,387.37 pw. Specialist equipment not supplied by NHS / OT's does incure an extra cost which has to go on the care fee. Pneumonia is, sadly, a common illness - especially in the elderly. Your mum had Covid once towards the end of the pandemic - she did not require hospitalisation. All team members are paid sick pay and should not work if unwell. We have a very active activities schedule in Bluebell House. I'm sorry about the phone not being answered.  Mostly, of course, I'm sorry to learn that your mum has entered an EOL stage. I know our team will continue to ensure she is well cared for. Kindest regards.