A complaint was raised with us directly, following your fathers time at Holme House. As agreed, we conducted a full and thorough internal investigation into your concerns and provided you with a comprehensive response. We fully understand and adhere to the Duty of Candour, and in that vein, we are honest and upfront when things go wrong, or improvements can be made. <br>We acknowledged that some concerns that you raised were valid and we have implemented measures to ensure that improvements are immediate and sustained. <br>Our investigation concluded that the more serious elements of your complaint were unsubstantiated, and a complete explanation of this investigation was provided to you.