Thank you for taking the time to leave your review. We’re really sorry to learn through your feedback that you do not receive the experience you expect. We understand that the General Manager has reached out and offered you a meeting to discuss any concerns that you have. The team in the home are on hand to support you and I understand that they are sending you regular updates on your mother’s well-being. We do hope this meeting goes well, and you can continue to work with the home to support your mother. If you do not feel your concerns have been resolved following the meeting, please reach out to our team on feedback@barchester.com and we will see how best we can support you. Kind regards Barchester’s Feedback Team.